The new Brite Decision Support experience is officially out of beta and rolling out to all users.

If you previously had Decision Support enabled, the new experience will now replace the previous version automatically. No action is required on your end.

This update brings a more modern, guided approach to helping employees understand their benefits before enrolling.

What’s Changing

The New Tool Replaces the Old Decision Support Experience

The previous questionnaire-style tool has been retired.

All guides using Decision Support will now use the new interactive experience by default, giving employees a clearer and more structured path to choosing their benefits.

A Guided Benefits Journey

Instead of answering a single list of questions, employees now move through a step-by-step experience that helps them:

• Build a personalized benefits profile

• Review their medical plan options

• Understand key benefits concepts

• Receive plan recommendations based on expected usage

The goal is to make benefits decisions feel clearer and less overwhelming.

Built for Mobile and Modern Navigation

The new experience was designed from the ground up to work well on any device.

Employees can move through the decision flow easily on mobile, tablet, or desktop, making it more accessible during open enrollment.

Education Built Into the Experience

Important concepts like deductibles, coinsurance, PPO vs HDHP, and HSA vs FSA are now explained directly within the tool.

Employees can learn what these terms mean without needing to leave the experience or read a full guide.

Review Before Enrolling

At the end of the flow, employees can review their selected plans and estimated costs before heading to their enrollment system.

This helps employees move from education → confident action.

Why This Matters

For Employees

Clearer guidance when comparing plans and making enrollment decisions.

For HR Teams

Fewer questions and confusion during enrollment.

For Everyone

A better benefits experience that removes guesswork from the decision process.

Availability

The new Decision Support experience is included wherever Decision Support was previously enabled.

No setup or configuration is required — the new version is now active.