Starting today, you only need one benefit package per plan year, regardless of classes or complexity.

You know the build. A multi-class client comes in: hourly and salaried, executive carve-outs, a union group, and multi-state. The workflow has always been the same. Create duplicate packages, create duplicate guides. Update one detail in four places, then triple-check because you can't afford to miss something.

That's over.

Today, the Multi-Class feature lets you build a single benefit package for any number of classes, divisions, locations, etc. One source of truth. Update once, and the platform handles the variants underneath. The kind of build you can stand behind, even on your most complicated clients.

This is phase 1, which unifies the package layer. Phase 2 ships later this year and unifies the guide layer the same way. We're rebuilding how multi-class builds get handled from the foundation up.

See how it works 

Set up a new multi-class build, or reach out to your CSM about migrating a complex client. If you've kept one outside Brite because the workaround wasn't worth it, this is the moment to bring it in.

Here’s the guide for how to use our new Multi-Class feature (scroll down to find Multi-Class)

Greetings from the Brite Product team!

Rollout began this morning for an updated navigation and Assistant experience across all Brite benefit guides. The goal of these updates is to keep more of the guide in view, reduce visual clutter, and give more focus to the Assistant, increasingly how employees prefer to get answers about the benefits outlined in your guide.

What's new

The Assistant, front and center

• Rather than being nested in a chat window, the Assistant now has a chat input that follows employees from page to page, so asking a question is always a single click away.

More of the guide in view

• Side panels replace the pop-ups previously used for the pages list and Assistant chat, so the full guide stays visible while employees browse pages or chat.

• A transparent header and simple floating action buttons replace the fixed white header, putting more focus on your guide content.

Built for mobile

• The mobile experience gets the same refreshed look, with familiar floating action buttons and a dedicated drawer for Assistant conversations.

• The Assistant drawer stays collapsed by default and opens as the Assistant responds. Drag it down to close and return to the guide when finished.

Smarter Assistant interactions

• Thought streaming: while the Assistant works on a response, it shares its train of thought so employees can see it understands the topic at hand.

• Suggested questions: as employees move through the guide, the Assistant suggests relevant questions based on the page they're on. Once a conversation is underway, suggestions adapt to what's being discussed.

Key notes

• These updates apply automatically to all Brite benefit guides.

• There's nothing you or your employees need to turn on to start using the new experience.

Exciting updates are making their way to the Brite you experience over the next couple weeks. 

Multi-Class Support

Brite will soon capture class-level detail within the Company Kit. Once classes are configured, plans within benefit packages can be designated to their accompanying class. For this initial phase, this will enable those building to rely on a single benefit package for all classes, instead of having to create additional packages for each. One source of truth and a drastically simplified benefit package experience for even the most complex scenarios.

Benefit Guide UX

The guide navigation and assistant experience are being updated to maximize context in view, simplify visual clutter and give more focus to the Assistant, which is increasingly becoming the way employees prefer to increase their understanding of the benefits outlined in your guide. 

Bringing the assistant chat forward-> Rather than being nested within a chat window, employees will be a single click away from asking questions of the assistant with a new chat input that follows them from page to page. 

Maximizing viewable guide context -> Pop-ups currently used for our pages list and Assistant chat are being replaced with side panels, so all of the guide context is maintained instead of covered while interacting with those features within the guide. Similarly, a transparent header and simple floating action buttons are replacing the fixed, white guide header.

Mobile first design -> The mobile experience will be included in this upcoming overhaul too, with familiar floating action buttons and a fixed drawer dedicated to employee conversations with the assistant. The assistant drawer will be collapsed by default and open and the assistant responds to questions. Easily drag down to close and get back to the guide when finished.

Suggested Questions and Thought Streaming

While the assistant is working on a response, it will articulate its train of thought back to the employee to reassure that it properly understands the topic being discussed.

As employees navigate from one page to another, the assistant will provide suggested questions based on the content on the page. As questions are asked of the assistant, suggestions provided then become based on content within the conversation.

Starting with changes to the benefit guide, updates will begin rolling out gradually over the next couple of weeks. Keep an eye out for additional communication from your Brite Customer Success Manager as each release draws closer. They'll share specifics on timing and be available for training. We're excited to get these in your hands and look forward to your feedback as you start putting them to work.

Both show the employee the reality of how their benefits work and create clarity for better decisions.

Employer-paid plans are now reflected in the decision tool.

Mark a plan as employer-paid in the benefit package, and the decision tool will:

• Show 100% covered by your employer on the plan card

• Auto-select the plan for the employee

• Hide the cost (if relevant)

Employees see what's actually happening — they're auto-enrolled, it's paid for — instead of being asked to make a decision that's already settled.

Dental and Vision plans now have their own page.

Dental and Vision are core benefits, not extras — and the decision tool should treat them that way. They used to live on the supplemental benefits page; now they have a dedicated page, positioned right after medical plans. Same flow, more clarity. 

Build and send beautiful emails without leaving Brite

Brite’s very own email editor is here! You now have full creative control over the emails you build and send from Brite, using the same visual drag-and-drop editor you already use for benefits guides. No more basic emails or managing internal employee comms in a third-party tool. Your audience, content, branding and benefits are all in one place and this is a further step to help you make the most of it.

What you can do now

Design emails visually → The email campaign editing experience now uses Brite's full editor. This is the same component set and drag-and-drop workflow you use when building guides. If you've built a Brite guide, you already know how to build an email.

Start from a template → Our campaign templates library includes ready-to-go starting points for common benefits communications use cases. Filter by topic (Open Enrollment, New Hire, plan changes and more), customize the content to fit your audience and send.

Preview before you send → As you build your campaign, you can see a live preview of exactly what your recipients will receive. Use the Send a Test feature to deliver a proof to yourself and a handful of others before you go live.

An important piece of the Enhanced Messaging suite

The email editor joins the messaging enhancements we shipped in February, which included:

Campaigns without guides → Send messages to employees year-round without attaching a guide. Enable pre-OE nudges, mid-year reminders and ad-hoc communications that keep benefits top of mind outside the enrollment window.

Redesigned campaign creation → Build campaigns in a single view with live content preview for the medium you selected (email, SMS, Slack or Teams).

AI assistant in messaging channels → For users with Brite's Benefits Assistant enabled, employees can now get benefits questions answered directly in Slack, Teams or via text, without opening a guide.

Campaign performance → See how your campaign performed across every recipient. If a guide was attached, track how many recipients clicked through. Review data in aggregate or drill into individual delivery status.

Getting started

The email editor is available now for active Brite Messaging customers. If you are interested in gaining access to our messaging suite, click here to schedule a demo with our team.

If you have any questions, reach out to your assigned Customer Success Manager or contact me directly (alex@britebenefits.com) and we will get you pointed in the right direction!

Experience greater customization and design flexibility with our latest feature:

• Add Background Images: Users can now incorporate background images behind their section content, enabling visually engaging designs.

• Expanded Design Options: Refine backgrounds further by choosing overlay effects like faded or frosted styles.

How to Use It:

Create a section and add your desired content. To add a background image to the section:

• Click the ellipsis on the top right of the section.

• Alternatively, double-click on the section's side.

• In the properties panel, locate the "add background" option.

• Select from the background options and apply the desired overlay effects.

A cleaner editor

The editor now works like the content should: focused and out of your way.

Benefits content that employees actually understand doesn't happen by accident. It takes builders who can concentrate on what they're making — not wade through visual noise to get there.

Today's update shifts the Brite editor around that idea. Nothing functionally has changed. The panels and headers that used to compete for attention with your content have stepped back. What's in front of you now matters: the guide, the page, the decision an employee will eventually read when they're trying to figure out which plan makes sense for their family.

Key Additions:

• You will now see other users who are in the guide at the same time as you in the list of user icons in the guide header

• Version history is tied to the person who made the changes; you’ll now see a name associated with each version

Slash commands

Build faster without lifting your hands off the keyboard.

Adding components and formatting your content just got simpler. Type / anywhere inside a text box to open the command menu — a searchable list of components and text style options. Scroll through it, click what you need, or use the arrow key down and press Enter. Your content does the rest.

Need a new text box beneath wherever you're working? Press Shift + Enter.

These aren't just convenience features. Every second a builder spends hunting for a tool is a second they're not thinking about the employee reading their content. Slash commands keep your focus where it belongs.

How to use it:

• Type / inside any text box to open the command menu

• Scroll, search, or use arrow keys to find what you need — then click or press Enter to add it

• Press Shift + Enter to add a new empty text box directly below your current position

The new Brite Decision Support experience is officially out of beta and rolling out to all users.

If you previously had Decision Support enabled, the new experience will now replace the previous version automatically. No action is required on your end.

This update brings a more modern, guided approach to helping employees understand their benefits before enrolling.

What’s Changing

The New Tool Replaces the Old Decision Support Experience

The previous questionnaire-style tool has been retired.

All guides using Decision Support will now use the new interactive experience by default, giving employees a clearer and more structured path to choosing their benefits.

A Guided Benefits Journey

Instead of answering a single list of questions, employees now move through a step-by-step experience that helps them:

• Build a personalized benefits profile

• Review their medical plan options

• Understand key benefits concepts

• Receive plan recommendations based on expected usage

The goal is to make benefits decisions feel clearer and less overwhelming.

Built for Mobile and Modern Navigation

The new experience was designed from the ground up to work well on any device.

Employees can move through the decision flow easily on mobile, tablet, or desktop, making it more accessible during open enrollment.

Education Built Into the Experience

Important concepts like deductibles, coinsurance, PPO vs HDHP, and HSA vs FSA are now explained directly within the tool.

Employees can learn what these terms mean without needing to leave the experience or read a full guide.

Review Before Enrolling

At the end of the flow, employees can review their selected plans and estimated costs before heading to their enrollment system.

This helps employees move from education → confident action.

Why This Matters

For Employees

Clearer guidance when comparing plans and making enrollment decisions.

For HR Teams

Fewer questions and confusion during enrollment.

For Everyone

A better benefits experience that removes guesswork from the decision process.

Availability

The new Decision Support experience is included wherever Decision Support was previously enabled.

No setup or configuration is required — the new version is now active.