We are excited to announce the Microsites product currently in Open Beta. Here’s what you need to know:

Introducing Microsites

Microsites are designed to provide a centralized, year-round hub for benefit education and company resources that employees can easily access:

• Enhanced User Experience: Navigate benefits, policies, and updates seamlessly using a modern, website-like layout.

• Customizable Components: Personalize your microsite with tailored headers, footers, and additional AI-powered assistants.

• Quick Edits: Update and publish content effortlessly to keep information current. Built on our current, familiar editor experience.

Want Access?

Microsites are in Open Beta:

• Contact your Customer Success Manager (CSM) to learn more and gain access.

• Early feedback will help shape the final release of this feature.

We are excited to introduce a major update to the templates experience, bringing enhanced functionality, improved navigation, and a more streamlined process for creating and utilizing templates.

Templates Redesign

Unified Template Library

• Categorization: Organize templates into easily searchable categories for pages and sections.

• Enhanced Previewing: Quickly review templates before using them in your content.

• Seamless Navigation: Smoothly browse and filter through templates to find exactly what you're looking for.

New Features for Section Templates

• Global Access: Access section templates directly from the templates home by clicking the “sections” tab.

• Convenient Saving: Easily save preferred sections and pages for future reuse.

Guide Creation from Templates

• Expanded Options: Add multiple pages to a guide simultaneously using carefully categorized templates.

• Consistent Experience: Enjoy the same intuitive UI throughout template interactions.

Core Objectives

• Simplified Reuse: Enable users to save, categorize, and retrieve content they value.

• Scalable Library: Introduce a robust and sustainable system for template management, ensuring ease of use.

Important Note: All updates will be automatically enabled. Remember to categorize any new templates you create. It will make them easier to find later.

Employees can now complete the Recommendation Tool directly within their conversation with the Assistant, and get a clear explanation of their result without ever leaving the chat (Only applicable to guides/sites where the Recommendation Tool is turned on).

What's new

The Recommendation Tool, right in the chat

• Any time a user asks the assistant to provide a recommendation, it will provide the employee the decision tool form and a high level explanation of dimensions to consider when making an election decision.

• Employees can step through the full Recommendation Tool inside their Assistant conversation, answering the same guided questions one step at a time without navigating away to a separate flow.

• Keeping everything in a single, continuous conversation removes a common drop-off point and makes it easier for employees to go from question to recommendation in one place.

Pick up where you left off

• Progress is saved automatically as employees move through the steps.

• If someone steps away partway through, closing the guide, getting pulled into a meeting, or coming back another day, their answers are retained, so they can return and continue right where they left off instead of starting over.

Understand why a plan was recommended

• As soon as an employee submits their responses, the Assistant automatically generates a plain-language explanation of the result, connecting their specific inputs, things like expected care, medications, and comfort with deductibles and out-of-pocket costs, to the plan that was recommended.

• It also frames how the recommended plan compares to the alternatives, giving employees the context to feel confident in their choice. This directly answers one of the most common questions we hear from employees: "What about my answers led to this plan being recommended?"

Starting today, you only need one benefit package per plan year, regardless of classes or complexity.

You know the build. A multi-class client comes in: hourly and salaried, executive carve-outs, a union group, and multi-state. The workflow has always been the same. Create duplicate packages, create duplicate guides. Update one detail in four places, then triple-check because you can't afford to miss something.

That's over.

Today, the Multi-Class feature lets you build a single benefit package for any number of classes, divisions, locations, etc. One source of truth. Update once, and the platform handles the variants underneath. The kind of build you can stand behind, even on your most complicated clients.

This is phase 1, which unifies the package layer. Phase 2 ships later this year and unifies the guide layer the same way. We're rebuilding how multi-class builds get handled from the foundation up.

See how it works 

Set up a new multi-class build, or reach out to your CSM about migrating a complex client. If you've kept one outside Brite because the workaround wasn't worth it, this is the moment to bring it in.

Here’s the guide for how to use our new Multi-Class feature (scroll down to find Multi-Class)

Greetings from the Brite Product team!

Rollout began this morning for an updated navigation and Assistant experience across all Brite benefit guides. The goal of these updates is to keep more of the guide in view, reduce visual clutter, and give more focus to the Assistant, increasingly how employees prefer to get answers about the benefits outlined in your guide.

What's new

The Assistant, front and center

• Rather than being nested in a chat window, the Assistant now has a chat input that follows employees from page to page, so asking a question is always a single click away.

More of the guide in view

• Side panels replace the pop-ups previously used for the pages list and Assistant chat, so the full guide stays visible while employees browse pages or chat.

• A transparent header and simple floating action buttons replace the fixed white header, putting more focus on your guide content.

Built for mobile

• The mobile experience gets the same refreshed look, with familiar floating action buttons and a dedicated drawer for Assistant conversations.

• The Assistant drawer stays collapsed by default and opens as the Assistant responds. Drag it down to close and return to the guide when finished.

Smarter Assistant interactions

• Thought streaming: while the Assistant works on a response, it shares its train of thought so employees can see it understands the topic at hand.

• Suggested questions: as employees move through the guide, the Assistant suggests relevant questions based on the page they're on. Once a conversation is underway, suggestions adapt to what's being discussed.

Key notes

• These updates apply automatically to all Brite benefit guides.

• There's nothing you or your employees need to turn on to start using the new experience.

Exciting updates are making their way to the Brite you experience over the next couple weeks. 

Multi-Class Support

Brite will soon capture class-level detail within the Company Kit. Once classes are configured, plans within benefit packages can be designated to their accompanying class. For this initial phase, this will enable those building to rely on a single benefit package for all classes, instead of having to create additional packages for each. One source of truth and a drastically simplified benefit package experience for even the most complex scenarios.

Benefit Guide UX

The guide navigation and assistant experience are being updated to maximize context in view, simplify visual clutter and give more focus to the Assistant, which is increasingly becoming the way employees prefer to increase their understanding of the benefits outlined in your guide. 

Bringing the assistant chat forward-> Rather than being nested within a chat window, employees will be a single click away from asking questions of the assistant with a new chat input that follows them from page to page. 

Maximizing viewable guide context -> Pop-ups currently used for our pages list and Assistant chat are being replaced with side panels, so all of the guide context is maintained instead of covered while interacting with those features within the guide. Similarly, a transparent header and simple floating action buttons are replacing the fixed, white guide header.

Mobile first design -> The mobile experience will be included in this upcoming overhaul too, with familiar floating action buttons and a fixed drawer dedicated to employee conversations with the assistant. The assistant drawer will be collapsed by default and open and the assistant responds to questions. Easily drag down to close and get back to the guide when finished.

Suggested Questions and Thought Streaming

While the assistant is working on a response, it will articulate its train of thought back to the employee to reassure that it properly understands the topic being discussed.

As employees navigate from one page to another, the assistant will provide suggested questions based on the content on the page. As questions are asked of the assistant, suggestions provided then become based on content within the conversation.

Starting with changes to the benefit guide, updates will begin rolling out gradually over the next couple of weeks. Keep an eye out for additional communication from your Brite Customer Success Manager as each release draws closer. They'll share specifics on timing and be available for training. We're excited to get these in your hands and look forward to your feedback as you start putting them to work.

Both show the employee the reality of how their benefits work and create clarity for better decisions.

Employer-paid plans are now reflected in the decision tool.

Mark a plan as employer-paid in the benefit package, and the decision tool will:

• Show 100% covered by your employer on the plan card

• Auto-select the plan for the employee

• Hide the cost (if relevant)

Employees see what's actually happening — they're auto-enrolled, it's paid for — instead of being asked to make a decision that's already settled.

Dental and Vision plans now have their own page.

Dental and Vision are core benefits, not extras — and the decision tool should treat them that way. They used to live on the supplemental benefits page; now they have a dedicated page, positioned right after medical plans. Same flow, more clarity. 

Build and send beautiful emails without leaving Brite

Brite’s very own email editor is here! You now have full creative control over the emails you build and send from Brite, using the same visual drag-and-drop editor you already use for benefits guides. No more basic emails or managing internal employee comms in a third-party tool. Your audience, content, branding and benefits are all in one place and this is a further step to help you make the most of it.

What you can do now

Design emails visually → The email campaign editing experience now uses Brite's full editor. This is the same component set and drag-and-drop workflow you use when building guides. If you've built a Brite guide, you already know how to build an email.

Start from a template → Our campaign templates library includes ready-to-go starting points for common benefits communications use cases. Filter by topic (Open Enrollment, New Hire, plan changes and more), customize the content to fit your audience and send.

Preview before you send → As you build your campaign, you can see a live preview of exactly what your recipients will receive. Use the Send a Test feature to deliver a proof to yourself and a handful of others before you go live.

An important piece of the Enhanced Messaging suite

The email editor joins the messaging enhancements we shipped in February, which included:

Campaigns without guides → Send messages to employees year-round without attaching a guide. Enable pre-OE nudges, mid-year reminders and ad-hoc communications that keep benefits top of mind outside the enrollment window.

Redesigned campaign creation → Build campaigns in a single view with live content preview for the medium you selected (email, SMS, Slack or Teams).

AI assistant in messaging channels → For users with Brite's Benefits Assistant enabled, employees can now get benefits questions answered directly in Slack, Teams or via text, without opening a guide.

Campaign performance → See how your campaign performed across every recipient. If a guide was attached, track how many recipients clicked through. Review data in aggregate or drill into individual delivery status.

Getting started

The email editor is available now for active Brite Messaging customers. If you are interested in gaining access to our messaging suite, click here to schedule a demo with our team.

If you have any questions, reach out to your assigned Customer Success Manager or contact me directly (alex@britebenefits.com) and we will get you pointed in the right direction!