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How can Brite be improved?

Our mission to be where all benefits-related work happens for Broker’s and their clients requires our team to hold the Brite platform to a very high bar. We cannot deliver on these high expectations without consistent, critical user feedback.

Whether it be a nice-to-have or something you absolutely cannot live without, we would love to hear any feature or template request you may have. Click the ⊕ Leave Feedback button to get started.

Add merging to table cells

Please make table cells be able to merge together

Feature Requests1 month ago
Planned

Custom Naming for Rx Tiers

It would be helpful if Rx Tiers could be renamed to match carrier materials (ie. instead of Tier 1, "Preferred & Non-Preferred Generic").

Feature Requests1 month ago
Next

Option to hide pages

I wish we could hide pages rather than having to delete them, in case we did work but want that to be saved for later if needed.

Feature Requests1 month ago
Planned

Default Page View Size

Thank you for increasing the default page view from 64 to 72%! Is it possible to have it hold the page view size if I increase it so I don’t have to adjust the page view size every time I change pages? For example, if I adjust it to 90% and then move to the next page, it goes back to 72%.

Feature Requests1 month ago
1

Guide Comment Feature - Print/ Download

Create an option to download or print a pdf of the comments in a specific Brite Guide. Have the pdf of comment correspond with the page the comments relate too.

Feature Requests2 months ago
In Progress

Time-Zone-Aware Send Scheduling

Choose the time zone when you schedule a message, not just the time. Set a campaign to go out at 8:00 AM in the recipient's time zone rather than converting from your business's configured zone by hand.

Feature Requests2 months ago
2Messaging
In Progress

Add More Data to the Campaign Overview Table

See at a glance which campaign went to which audience. The campaign overview table will surface the class, the attached guide or site, and a preview of the message text so you can confirm the right message reached the right group without opening each campaign to check.

Feature Requests2 months ago
2Messaging
Planned

Assign Campaigns to Classes

The next step after saved recipient lists: assign a list to each class, then select multiple classes when you build a campaign. Brite spins up one campaign per class with the right guide and audience already mapped. This will remove the need for rebuilding the same send for every class and double-checking which guide went where.

Feature Requests2 months ago
1Dec 31Messaging
Planned

Storing Messaging Recipient Lists in Brite for Reuse

Save recipient lists directly in Brite so you can reuse them across future sends instead of rebuilding or re-uploading the same audience every time.

Feature Requests2 months ago
1Dec 31Messaging
Completed

Better Dental Recommendations in the Decision Tool

If a client offers multiple dental plans our decision tool is now smart enough to give the employee a recommendation for the dental plan that best fits them. By answering a couple of additional questions about anticipated dental usage and interest in orthodontia (if available), we can provide a recommendation beyond the “yes” or “no” recommendation they used to get.

Feature Requests2 months ago
Benefits
In Progress

Custom PDF/Printed Guide Editor

Create beautifui, fully customized guides designed and made specifically to be printed. This can go alongside a digital guide or stand alone. Create one pagers with QR codes to the digital guides so your clients have something to hand out going into OE.

Feature Requests2 months ago
Guides
Exploring

Hot Keys

On medical page put hot key (keywords) that will work as page anchors in the event a client has multiple plan options (i.e. 5 plans). This would help to improve user experience vs scrolling through the entire page.

Feature Requests2 months ago
Guides

Account-Level AI Insights

Rolls the book of business data up into account-level insight summaries such as themes, trends and gaps for admins and brokers.

Feature Requests2 months ago
Exploring

Escalation to Two-Way Chat

Lets an employee escalate from the AI assistant into a live two-way conversation with a person.

Feature Requests2 months ago
Assistant
Next

Vendor/Expert Routing Categories

Add more robust support, escalation and functionality within the assistant chat for interacting with plan providers, vendors and programs

Feature Requests2 months ago
Assistant
Next

Assistant Triggered Nudges

Occasional visual nudges to employees to engage the assistant based on content on page, outstanding CTAs and topics important to builder stakeholders

Feature Requests2 months ago
Assistant
Next

Updated Assistant Context Configuration

Redesigns admin configuration into one unified view, including the assistant controls for tone, instructions and document scoping that competitors market.

Feature Requests2 months ago
Assistant
In Progress

Support File Ingestion + Compare My Spouses Plan

Lets employees upload a document such as a spouse's plan and have the assistant read and compare it against their options.

Feature Requests2 months ago
Assistant
In Progress

Assistant Artifacts and Tools

Replaces some plain-text answer scenarios with interactive in-chat components like plan comparisons, plan summaries and recommendation cards.

Feature Requests2 months ago
Assistant
In Progress

‘Ask the Assistant’

Lets employees highlight text on a guide or Brite Site and send it straight into the assistant as a question.

Feature Requests2 months ago
Assistant