Brite’s Benefits Assistant is officially available via open beta for all Brite customers. If you are interested in getting access, reach out to our Customer Success team at Success@britebenefits.com, and they will get things properly set up for your account.

Benefits Assistant

No matter how effective or thorough the content within a benefit guide, employees always have questions. Over the course of a year, those questions take hours of time away from your team (we’re seeing an average of 40 hours a month). With Brite’s all-new AI Benefits Assistant, employees can ask plain-language questions regarding their benefits and general health insurance terms and topics.

How it works

Ask questions directly within the digital benefit guide

• Employees can type or speak their questions and receive their answers in the same manner

• Content for responses is sourced from the text and files within your benefit guide

• Sources within the guide are cited to provide employees more context around the topics they are interested in

• When the decision tool is active, responses nudge employees toward receiving a recommendation where appropriate

Accessible from the mediums you use to communicate

• If your team uses Brite’s Slack, Text or Microsoft Teams features to communicate, employees can respond back to the messages they receive with benefits questions for the Assistant to answer

• Source citations provide pathways back to the digital benefit guide

Customizable to your business

• Connect other guides and content within your account to the assistant to be used as additional sources for proper responses

• Refine how the assistant handles specific question-answer pairings that your team cares about.

• Select language for your assistant name and call to action that will resonate best with employees

Insights that improve your education experience

• Response ratings can be left to improve the quality of the Assistant’s output

• Review a ledger of interactions and summarized themes to better understand what questions employees are asking

• Tweak content and response handling to reduce FAQs by theme

Why This Matters

• For Employees: Employees can get fast, accurate, contextual responses within the guide without navigating or searching through pages for specific answers.

• For HR Teams: Less time is spent fielding frequently asked questions

• For Brokers: Employees have more pathways to both the guide and the decision tool and in turn, a deeper understanding of their benefits

Availability

• Join the beta and get two months free of the Benefits Assistant.

• If you are interested in getting access, reach out to our Customer Success team at Success@britebenefits.com, and they will get things properly set up for your account.